This humble hack dares to be...

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This humble hack dares to be presumptuous enough to write with trepidation and a certain gumption that would hardly ruffle the feathers of a mighty and towering giant of an entrepreneur whose companies have been on a quest of global conquest in the last few years; albeit without the marauding violence and contempt displayed by the rampaging armies of George Bush Jr. I marvel at the vision, stamina, will power, fortitude, leadership skills and chutzpah you must have to manage a group with about 80 companies. I was an even more ardent admirer of your predecessor the late J.R.D. Tata.

Like all hacks, I was going through a bunch of newspapers the other morning when I stumbled upon this headline: “Tata Seeks Special Funds in Banks.” Like most hacks, I was curious; wondering if the mighty Ratan Tata now wants to buy up a bank or two after gobbling up Corus, Jaguar and Land Rover. After reading the story, I must admit I was puzzled; you may say even baffled and bamboozled. The question kept ringing in my humble head: the mighty Ratan Tata, the great global entrepreneur, the saviour of India Inc. and India, now going to the government with a hat in hand?

It seems you have found some time from your maddeningly busy schedule to write a letter to the humble Dr. Manmohan Singh. He must have felt elated because he was dejected when Barack Obama didn’t call him. In the letter, you have taken up the responsibility of saving the brightest jewels of India Inc. from distress and even disaster. In keeping with the Tata tradition of corporate ethics and social responsibility that was so exemplified by J.R.D. Tata, your mission is selfless and charitable. You want ‘select’ Indian banks to create a special contingency fund for ‘credit-worthy’ Indian companies. And what would that fund do? It would rescue allegedly top performing and leading ‘credit-worthy’ companies from despair, if the dollar and euro loans they have taken are recalled or have to be repaid in a hurry. That is because the global financial meltdown might compel many foreign banks and institutions desperate for liquidity to refuse to extend or roll over the loans after December 31, 2008, when they close their books of accounts. Visionary leader that you are, you have chosen to be pre-emptive and pro-active in saving the honour, the very izzat of ‘credit-worthy’ Indian companies and entrepreneurs. Entrepreneurs that are not considered ‘credit-worthy’ by you have no izzat anyway.

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Source : IIPM Editorial, 2008

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

For More IIPM Info, Visit below mentioned IIPM articles.
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“Many cosmetics contain animal by-products”

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Estella Lau of The Body Shop talks about how the beauty industry has seen a shift, with consumers wanting more natural products. By Savreen Gadhoke

Do you think that perception of the consumer toward natural products has changed since The Body Shop was launched three decades ago?
The Body Shop has a belief that nature’s way is the way to be beautiful. Natural ingredients used in our products are sourced from all corners of the earth to bring our customers the very best to enhance their natural beauty. The beauty industry has seen a shift, with consumers wanting more naturals in their skin care and make-up products. As knowledge & information becomes more accessible, consumers are more aware of the benefits of natural ingredients. They have also become more conscious of their health and have become more selective of the type of cosmetics and skin care products.

With so many beauty products floating around in the marketplace, how does The Body Shop maintain its base of customers?
The Body Shop recognises that the stresses of everyday modern living have taken a toll on customers’ lifestyles. This has led to the development of our new ‘Wellbeing’ range, which was recently launched. Each range contains active natural ingredients based on traditional herbal remedies providing top-rate performance formulations. Every product in the range contains of at least one Community Trade ingredient, so wellbeing needs are taken care of while a community benefits in the process.

After The Body Shop was sold to L’Oréal, was there any shift in the perception of the consumer toward it continuing to use natural ingredients? What efforts did The Body Shop take to sustain its brand image with the consumers?
L’Oréal has been committed to The Body Shop sitting as a separate entity within L’Oréal and has made it clear that we are to keep our existing identity and values. Because of this, our customers have been as supportive as ever of our business.

When you market your products, what attributes besides being natural, do you focus on?
When customers buy from The Body Shop, not only do they walk away with a quality product, customers also know that they are buying from a company that is working to have a positive impact in the world.

What about rumours that your products are not 100% natural?
The Body Shop is a global retailer of naturally inspired, ethically produced beauty & cosmetics products. Wherever possible, we source our natural ingredients such as plants, herbs, fruits, nuts and so forth from sustainable sources. We use naturally-based ingredients as constituents in our products, selected for their natural skin caring and moisturising properties and used in appropriate levels. As consumer safety is paramount, our formulations contain various levels of synthetics, preservatives & emulsifiers, which are needed to protect the products and consumers against bacteria, yeasts and moulds.

The Body Shop is also extremely committed to animal protection and we believe that no animal needs to be harmed to produce cosmetics. In 2007, we announced that all of The Body Shop products were ‘suitable for vegetarians,’ which means that our products are free of any ingredients resulting from animal slaughter, such as gelatin or animal hair. It may sound strange but many cosmetics do contain these animal by-products. Customers with strong vegetarian principles seek products that they can use without compromising their ethics, and we are keen to meet their needs.

Savreen Gadhoke

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Source : IIPM Editorial, 2008

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

For More IIPM Info, Visit below mentioned IIPM articles.
IIPM Programme :- SUPERIOR COURSE CONTENTS
IIPM INTERNATIONAL - NEW DELHI, GURGAON & NOIDA
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IIPM, GURGAON
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IIPM’s 36th Glorious Year of Academic Excellence
Why Study Abroad When IIPM Gives You 3 global Advantages!

Dominate Sony? Disrupt Zee? Displace Star?

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Even Zee has rolled up its sleeves and is launching a slew of new programmes. Three of them – Choti Bahu, Maa & Rang – are expected to debut soon. And one should never forget the strong comeback Zee made and the way it threatened Star Plus’ leadership a year ago. Talking about the new GECs, Zee TV’s Programming Head, Ajay Bhalwankar told 4Ps B&M, “New channels have focused on distraction based programming, which has got them viewers but that definitely cannot get them viewer loyalty that we have developed over the last 14 years.”

Sony’s Marketing Head, Khan agrees, “It’s too premature to say that Colors can lead the GEC race or not. Earlier NDTV Imagine and 9X also got higher ratings but they couldn’t sustain it and now they are behind us.” Sony has got its weekend ratings stronger due to Indian Idol 4. “We have got our weekend programming right. We are number one or two on weekends and now we are focusing on getting our weekdays programming right,” adds Khan. Sony has not been able to make a strong impact for the last one year. “Sony has continuously been trying and launching new shows different from the typical Saas-Bahu drama (like Sujata, Kuch Is Tara, and more recently Aanthva Vachan) but nothing has clicked strongly for them so far,” says a media analyst. Right now Sony is focusing on launching programming based on female protagonists but with a regional set up. One such soon to debut programme is Meet Mila de Rabba, which is built around a Punjabi set up and feel. One may see a lot of weekday programming based on different regional areas on Sony in coming times.

Undoubtedly, Colors is promising both for audience and advertisers. As Nayyar admits, “Earlier when a marketer needed reach they had to look up only to Star, Zee or Sony, but Colors has come as a good break with a strong reach.” The only challenge for them is to sustain their performance. Basabdatta Chowdhary, COO, Madison Media warns, “My only word of caution is that once Big Boss (which is a huge rating grosser for Colors) goes off air in November, this may impact the ratings of the channel.” So the replacement for Big Boss will decide a lot for Colors.

Moreover, with ADAG’s Big Broadcasting to launch two channels in the category by the year end, the competition will get even more intense. Affirms Rajesh Sawhney, CEO, Big Entertainment, “We don’t believe in doing what others are doing. We will not only sharply define our target audience but our programming too.” And as ADAG’s aggressive DNA goes, Big Broadcasting will surely do its best to disrupt the segment and pose a bigger threat to Star and Zee. At that time, the biggest challenge for Colors will be to hold audience interest and not fade out after the initial kick it got.

Interestingly, Colors and other new GECs have expanded overall entertainment viewing on the telly. Before the entry of Colors, 9X & NDTV Imagine, the category was averaging about 950-975 GRPs. Now the category has regained some share from movie, news & kids channels and is averaging at 1,200 GRPs over the past 4-6 weeks – a clear growth of 23% in a years’ time. Do we hear GEC honchos setting aside rivalries for a while and unanimously yelling the hurrah?

For more articles, Click on IIPM Article.

Source : IIPM Editorial, 2008

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

For More IIPM Info, Visit below mentioned IIPM articles.
IIPM Programme :- SUPERIOR COURSE CONTENTS
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IIPM INTERNATIONAL - NEW DELHI, GURGAON & NOIDA
IIPM - Admission Procedure
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IIPM : EXECUTIVE EDUCATION
IIPM’s 36th Glorious Year of Academic Excellence
4Ps Power Brand Awards 2007
When IIPM comes to education, never compromise
Why Study Abroad When IIPM Gives You 3 global Advantages!
IIPM Ranked No. 1 B-School In Global Exposre - Zee...

Consumer’s perspective; yes, they still matter

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Despite what you, I, my cook and my dear SUV manufacturers were thinking all these years along, strangely, consumers do matter [damn you Kotler]! Going back to a historical time line, when Honda launched the third generation of its SUV, CR-V in India and made waves in the automotive circles, it was not serendipity at all. Masahiro Takedagawa, CEO, Honda Siel, had told this magazine, “The all-new CR-V is targeted at a young audience with an average age of 35-40 years. It is meant for people who are educated, tech-savvy and adventurous.” SUVs [Sports Utility Vehicle, for sweet mercies] were the kind of words which were supposed to infuse a ‘virile adrenaline powered boost in your body every time you heard them pass by’... Uh, ok, I copied that term in the quotes from an auto manual. But hey, cynicism apart, the fact is that most creators seemed [and still seem] to describe an SUV from my planet, Mars! The rationale of providing a diesel engine, four wheel drive, wheel locking and robust multi-variate technically super advanced gadgetry was that when one would take out the SUV off-road, the vehicle would simply not break down!

The small little mistake was, the majority of consumers were and still are not buying the SUVs for taking the vehicles off the roads. A typical SUV buyer still wants a larger then life ‘big’ vehicle which looks ‘big’, has ‘big’ tyres, ‘big’ bumpers, and most importantly, exudes ‘big’ class but would never perhaps want to take it off the roads. The maximum that SUV buyers – and my boss – finally got down to do was to travel interstate on pristinely maintained highways. Unfortunately, there were too few of even such buyers. Leading to companies even testing out the Softloaders. When Toyota launched the Prado in India, it preferred a petrol engine instead of a diesel and so did Suzuki with the XL7.

For more articles, Click on IIPM Article.

Source : IIPM Editorial, 2008

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

For More IIPM Info, Visit below mentioned IIPM articles.
IIPM Programme :- SUPERIOR COURSE CONTENTS
Now IIPM's World-Class Education... for everybody!!
IIPM INTERNATIONAL - NEW DELHI, GURGAON & NOIDA
IIPM - Admission Procedure
IIPM, GURGAON
IIPM : EXECUTIVE EDUCATION
IIPM’s 36th Glorious Year of Academic Excellence
4Ps Power Brand Awards 2007
When IIPM comes to education, never compromise
IIPM Ranked No. 1 B-School In Global Exposre - Zee...

WHY FOUR ISN’T LUCKY FOR AMERICAN EXPRESS...

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After its incorporation as a new entity, AEBC in 2008, its core focus in the country – that of providing plastic money services to its Indian consumers – was back. “The Indian card market provides ample of opportunities to players like us; thanks to the huge untapped market with increasing consumers’ disposable incomes, buying habits et al,” explains Hennin. The consequent rise in consumer expenditure, growing affluence levels and consumer sophistication have all led to a robust growth in its credit card business. So far so good. But the question really is: does it make sense for AEBC to focus so much on its credit card business in India, while financial companies the world over are complaining that debt levels have risen? Surely, statistics prove so. As per the 2007-08 RBI Report, the total value of transactions made on credit cards during the year amounted to an incredible Rs.579.58 billion, an increase of 40.1% as compared to 2006-07. Moreover, the total number of credit card transactions too rose by a swashbuckling 34.6% y-o-y to touch an incredible 228.2 million during 2007-08. Now this compared to a poor 8.6% growth during 2006-07 is definitely good news for AEBC! As per N. Wadhwa, Director, SKI Capital, “The credit card market is growing at a healthy rate of 30-35%. The total card market today in terms of billings is growing at 30-35% p.a. and is estimated to reach over $20 billion this year. It definitely holds great promise for those who want to bet on it!” Also with just 2% of total consumer spending in the country being made via cards, the future looks anything but gloomy!

AEBC today caters to its consumers’ needs through cards like the Green and Gold Charge Cards, Green and Gold Credit Cards, Airline co-brand Cards, Corporate Charge Card, Platinum Charge and Credit Card. One unique strategy from this plastic money provider which helps it minimise defaults to negligible (as company officials claim) is that it only caters to a niche audience. Surely, this would not help it garner market share but it would give it the critical hedged position needed in a financial market where you deal with commodities (in this case credit) which never guarantee you immunity.

“In the current scenario, India presents unprecedented opportunities to Amex to further its strategy to own and serve the premium segment. Amex’s strategy to work with the premium segment fits in very well in the present Indian environment,” clarifies Amit Dutta, VP, Brand & Customer Engagement, American Express India. But as encouraging as the current situation sounds, the low income levels in the country makes work difficult for Hennin. “With others too targeting people from all possible segments, the competition only gets tougher for American Express,” explains A. Jainani, VP (Research), Khandwala Securities.

For more articles, Click on IIPM Article.

Source : IIPM Editorial, 2008

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

For More IIPM Info, Visit below mentioned IIPM articles.
IIPM Programme :- SUPERIOR COURSE CONTENTS
Now IIPM's World-Class Education... for everybody!!
IIPM INTERNATIONAL - NEW DELHI, GURGAON & NOIDA
IIPM - Admission Procedure
IIPM, GURGAON
IIPM : EXECUTIVE EDUCATION
IIPM’s 36th Glorious Year of Academic Excellence
4Ps Power Brand Awards 2007
Why Study Abroad When IIPM Gives You 3 global Advantages!
IIPM Ranked No. 1 B-School In Global Exposre - Zee...